FAQ
What is good light?
good light is beauty beyond the binary. We are focused on moving culture forward by promoting a more inclusive definition of beauty through product and purpose. We strive to reflect the diversity and fluidity of the world we live in today.
How can I contact you?
Please send us a message on Instagram or Facebook, or email us at hello@goodlight.world and we'll get back to you within 1 to 2 business days.
What forms of payment do you accept?
We accept most major credit cards including: American Express, Discover, Mastercard, and Visa, as well as debit cards. We also accept payments via Apple Pay, Google Pay, Paypal.
Where do you ship?
Everywhere! good light is inside all of us regardless of where you live, so we made sure we could also ship our products to you, and that includes outside the USA.
How much is shipping?
Free standard shipping will be offered on all orders $35 and over within the United States. For orders under $35 or International addresses, we offer a number of shipping options (1-day, 2-day, ground) at standard rates.
What is your return policy?
good light has a 30-day exchange and refund policy, which means you have 30 days after receiving your item to request an exchange or refund. To be eligible for an exchange or refund, you will need your order number or proof of purchase. To start an exchange or refund, please email us at team@goodlight.world. Items cannot be accepted in our warehouse without first requesting a return, and we cannot accept returns on gift cards or sale items.
How do I edit or update my order?
If you need to make a last minute change, please reach out to us at team@goodlight.world, and we’ll do our best to update your order or shipping details before it is sent out from our warehouse.
How does subscription work?
With our subscription plan, you can receive your favorite good light products every 4 weeks, 6 weeks, or 8 weeks, and you will receive a discount with every shipment!
Get 10% off on every shipment of our cleanser, toner, serum, or the metamorphosis set, and 20% off on every shipment of the luna pimple patches. Just go to the product page and select "subscribe and save" when adding to cart. Our subscription plan is affordable, flexible, and super easy to manage -- just make sure to create an account with us to access the subscription portal!)
Are your products clean?
Glad you asked! All of our ingredients are non-toxic, clean and made for sensitive skin in mind. That means no harmful ingredients are included in our good light world. These include parabens, BPAs, phthalates, mineral oils, oxybenzone, microbeads, mercury and a whole lot more.
Are your products cruelty-free?
Animals are our friends. We must protect them at all costs. Our products have no animal-derived ingredients or byproducts including musks, oils, fats, and we are proud to say we are Leaping Bunny certified.
Are your products fragrance-free?
Yes! All of our products are formulated to be w/out artificial or synthetic scents.
Are your products good for sensitive skin?
Our ingredients were chosen specifically for sensitive skin but we didn’t stop there. We sent all of our products for thorough testing at CPT Labs, the elite testing service that’s become an industry standard. Each of the vigorous trials were patch-tested in what’s called RIPT testing. Patches with our products were applied three times a week for nine applications on several people from different backgrounds and age groups. From a scale from 0 (no visible skin reaction) to 4 (severe), good light products tested at 0. The testing concluded that our products “indicated no potential for dermal irritation or allergic contact sensitization.
Are your products gluten-free?
Our products do not include gluten or gluten-derived ingredients. We do use xanthan gum as a safe stabilizer in our We Come In Peace serum. It is not known to have any reaction with those who have Celiac or gluten sensitivities but certainly something to look out for. To be extra safe seek out medical professionals to ensure this is a product you can 100% use.
In what ways are your packaging and products sustainable?
Thanks for asking because we’re excited to share. From the beginning of our brand we wanted to ensure that we source materials that have the opportunity of being recycled. While the manufacturing industries aren’t 100% there, we’re heartened to know there’s been a big priority when it comes to sustainability and packaging. Our products are sourced from glass, PP (polypropylene plastic), of MPP (elastomer + PP). Our serum pump is the first patented no metal spring pump that can be fully recycled without being broken down. We’ve also opted for soy printing whenever possible, which ensures that all printing on labels can also be recycled.
